United States

Demystifying Digital Labor

Jun 10, 2016
From the Advisory Institute

The layman’s guide to the spectrum of robotics and automation

It is a common problem among CxOs—there is game-changing technology out there, camouflaged by overly complicated terminology, and no one can explain it in English. Such is the problem when you start a conversation on Robotic Process Automation—one of the hotter topics in today’s business circles.

This paper puts some of the terminology aside for a minute and describes the field of digital labor in general—a capability that encompasses the more commonly used term “Robotic Process Automation” (RPA). We will provide insight as to why digital labor is likely to be important to your business, tone down the hype, and debunk some of the RPA myths along the way.



Listen to the Advice Worth Keeping podcast by David Kirk Robotic Process Automation: First Steps to Making RPA Work for You.

For more on automation's effect on sourcing and service delivery, explore our Cognitive Automation articles, videos, and podcasts.

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